30 Day Price Guarantee:
If you see the same merchandise advertised by any store for less than the delivered price you paid at Forma, we will refund the difference. Merchandise must be the same manufacturer, quality, color/finish/pattern, and condition. Not Included: manufacturer-supported special pricing, “free w/ purchase” promotions, floor samples, clearance, one-of-a-kind, imperfect and discontinued items. Just contact us with your sales order and a copy of the ad within one month of purchase!
If for any reason you are not completely satisfied with any in stock item you purchased from Forma’s inventory, you may return it for a credit or full refund without any restocking fees. Just return it in the original packaging and in new condition within seven days from date of receiving the item(s). The only exceptions are bedding (which cannot be returned), special orders, other specifically excluded items, delivery charges, and labor/materials for custom services.
We understand buying furniture online can be a fearful and daunting task and we have designed our return policy to help ease your concerns and communicate our return procedures. This way you can feel more comfortable knowing upfront the rules you can expect with your purchase.
We have listed a few examples below to help explain our return policy;
If your order was damaged during shipment;
If an item arrives damaged, please note it on the BOL or delivery paperwork. Then notify us to help begin the claim process. Whether you need a full replacement, credit or parts we will work on you behalf to resolve the damage. Please Note: Once you sign for an item without notes regarding damage, we are unable to file a claim on your behalf with the shipper. Please inspect all items before signing for them and note any issues.
I changed my mind/don’t like the color and do not want the item any more;
The buyer will be responsible for all shipping cost both ways and a 15% restocking fee will apply. Once the item has been received by us, the difference will be credited to you. If an item is not properly repacked and arrives damaged no refund will be issued. Please ensure any return is repacked in its original box or properly repacked to avoid damage during shipping. Delivery fees are non refundable and in the event free or reduced fee delivery was given, the regular/actual delivery fees will also be subtracted from any credit issued.
My purchase appears to have a defect;
In very rare cases, a manufacturer’s defect could happen. If it does rest assured all items we sell carry full manufacturer’s warranties. In this event, you will need to contact us. As there are many different scenarios and we want to personally help you and make the warranty process smooth and effective in order to best resolve the problem. We will work on your behalf with the manufacturer to fix your issue.
When you place a special order, we will give you an estimated delivery date. We will notify you as soon as the item arrives to our store. As our special orders are estimates from information we have available from our manufacturers, we can not guarantee delivery times as production times and transportation are not within our control. We do our best to ensure accurate estimates and if we do not have the item by the designated date, we will advise you per our communication from the factory. Because most of the goods we sell are made from natural products, there will be a difference in grain and color or dye lot between display samples and a new item.
All deliveries within our local delivery area will be handled by our delivery team. All deliveries outside our local delivery area will be through a 3rd party commercial carrier. We will arrange delivery through the best most economical rates available to us. Delivery is to the curb only. A commercial carrier will not carry or move the shipment into your home. You will need to have someone help unload your order from the truck. If you want delivery inside your home then we will use at your request a WHITE GLOVE Carrier, and higher rates will apply. In the event a subsequent delivery is required due to the absence of the customer being home during the original delivery window an extra charge will apply. All local deliveries made by our own delivery team will include assembly, placement in your home, as well as debris removal. All other methods of delivery do not include assembly or removal of debris. Customer is responsible for ensuring the furniture purchased fits into their premises.
We will gladly hold merchandise from stock without a charge for up to six months from purchase date with a minimum deposit of 25% plus monthly payments equal to 15% of the total invoice amount, or when special order merchandise is paid in full. Beyond six months, there will be a storage charge of 2% ($10 min) per month. All orders held and cancelled after one month from date of purchase are subject to a 25% ($10 min) handling charge.
Most of our items are constructed of selected solid hardwoods, finely crafted veneers, and other wood products. Newly unpacked pieces will not look identical to display samples. Color and grain variations are natural characteristics of fine woods which mark the unique individuality of each piece. For this reason we cannot assure the exact matching of related pieces.
Compression of Upholstered Furniture:
All of the visible compression is temporary and will self-correct in time. The padding simply needs time to decompress. There is often some visible compression for several months after upholstered furniture has been unpacked. Visible compressions are not defects. They are temporary and will disappear over time.
Forma Furniture through mutual agreements with the manufacturer’s it represents guarantees all furniture against defects in construction for a period of one year. We will work, on your behalf, with the proper manufacturer when a structural manufacturer defect is brought to our attention. We will repair or replace it, at the manufacturers or our option, at no charge. There will be a charge for any transportation needed. Specific manufacturer warranties may be longer and we will work on your behalf with those manufactures’ to file a claim. General Exclusions – This warranty does not apply to merchandise sold “as is,” defects caused by customer abuse or negligence, fabric wear-ability and color-fastness. Mattresses are covered by a separate limited warranty. The liability of seller for any defect in goods shall be limited to the manufacturer’s options of repairing or replacing the goods, whichever the seller or manufacturer shall elect. The manufacturer’s option to repair or replace is hereby expressly agreed to be buyer’s sole remedy. Under no circumstances shall seller be liable for incidental or consequential damages for the breach of warranty or for any other reason.